Refund Policy
Last updated: July 1, 2026
The Story Project is operated by Bradley Jay LLC. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, invoicing, tax, and refund processing.
30-day money-back guarantee
If you are not satisfied with your purchase — a subscription plan, the Founders lifetime plan, or an additional Vault slot — you can request a full refund within 30 days of your order date. No friction.
How to request a refund
- Visit paddle.net and look up your order using the email you used at checkout, then request a refund.
Refunds are issued to the original payment method. It typically takes 3–10 business days for the funds to appear, depending on your bank or card issuer.
After the 30 days
Beyond 30 days, refunds are handled case by case under the Paddle Refund Policy. If a charge is clearly wrong — a duplicate transaction, a technical error, or a renewal you tried to cancel in time — contact us and we will make it right.
Canceling a subscription
You can cancel a subscription at any time from your account's billing area or via the receipt Paddle sent you. Cancellation stops future renewals; it does not automatically issue a refund for the current period. If you would like a refund for the current period as well, request one within the 30-day window above.
The Vault
Refunding a plan automatically deletes stories you have already recorded.