Refund Policy
Last updated: October 1, 2026
The Story Project is operated by Bradley Jay LLC. Our order process is handled by Paddle, our payment processor and merchant of record, which handles payments, invoicing, tax, and refund processing on our behalf.
30-day money-back guarantee
If you are not satisfied with your Lifetime Family Vault or an extra story-credit pack, you can request a full refund within 30 days of your order date.
How to request a refund
- Email us at founder@storyproject.app or use our contact form with the email you used at checkout, and we'll process the refund for you.
Refunds are issued to the original payment method. It typically takes 3–10 business days for the funds to appear, depending on your bank or card issuer.
After 30 days
Beyond 30 days, refunds are handled case by case. If a charge is clearly wrong — such as a duplicate transaction or technical error — contact us and we will make it right.
No recurring subscription
The $199 Lifetime Family Vault is a one-time purchase. It does not renew, so there is no subscription to cancel. Extra story-credit packs are also one-time purchases.
The Vault
If you request a refund, we will explain how it affects your vault before processing it. You may download your recordings first. Closing your account is a separate request handled under our Privacy Notice.